Description: This presentation is a general session from the 1991 Meeting of the Society of Actuaries, held June 3-5 in Colorado Springs. The speaker addresses the art of taking criticism and offers specific strategies that enable one to use criticism to his/her own advantage, including how to appraise the validity of criticism, dealing with the destructive critic, handling critical customers and clients, how to keep from becoming defensive, how to change your own behavior, and getting the critical edge. From the Record of Society of Actuaries, Volume 17, No. 3A.

Description: This presentation is a general session from the 1991 Meeting of the Society of Actuaries, held May 16-17 in New York. The speaker comments that actuaries are well suited for strategic thinking by what they do, noting that “clearly strategy is very heavily involved in trying to understand the external environment and trying to forecast the future in some fashion.” The speaker also sees that “three fundamental factors that will have to be built into everything that we do. These three factors are internationalization or globalization, an understanding of quality, and an understanding of human resource management.” From the Record of Society of Actuaries, Volume 17, No. 2.